Refund policy

Last updated: November 9, 2026

Returns

We accept returns within 30 days of delivery for orders shipped to every location we sell to.

To be eligible, items must be new and unused, in the same condition you received them, and in their original packaging. We may reduce your refund if an item has been used, damaged, or handled more than necessary.

How to start a return

Contact us at engineered.essentials@gmail.com within 30 days of delivery and we will send you return instructions and the return address. Please contact us before sending anything back. Returns are made by mail.

You are responsible for return shipping costs. Original shipping charges are not refunded, unless we made an error or applicable law requires otherwise.

Damages and issues

Please inspect your order when you receive it and contact us right away if an item is defective or damaged, or if you received the wrong item. In those cases we will make it right at no cost to you.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated on the product listing at the time of purchase. Contact us if you have questions about whether a specific item can be returned.

Exchanges

We do not offer exchanges. If you would like a different item, return the original for a refund and place a new order.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies. After you notify us that you wish to cancel, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back. For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies. After you tell us you wish to cancel, you must return the goods to us within 14 days. We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back. For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery.

Refunds

We will let you know once we receive and inspect your return and whether the refund is approved. Approved refunds are issued to your original payment method within 30 days of us receiving the returned item. Your bank or payment provider may need additional time to post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, or not delivered.

Contact

To start a return, ask about a return, or report a damaged item, contact us at engineered.essentials@gmail.com or use the details in our contact information policy.